PokéUK strives to provide the best quality Pokemon products on the market at a great price but more importantly with a great service. All Pokemon items that we sell you are Genuine / Authentic, brand new, unopened and in mint condition unless stated otherwise on the listing. 

Placing a pre-order with us gives you an opportunity to reserve upcoming pokemon item releases before they launch. When you place a pre-order on our website, you will pay for the items in your basket at the point of sale.

You are able to cancel your pre-order at any point up until the order is shipped and tracking number provided. You will receive a full refund or store credit, whichever you choose unless stated differenty at time of purchase.

Sometimes a products price might be lower at launch that what you paid for it on your pre-order. In these cases you can contact us for a partial refund or store credit, whichever you prefer.

Other retailers may be offering certain pre-orders at lower prices than us. We try to match all our pricing with other retailers that will have available stock at launch. If we are able to price match another retailer for you, a partial refund or store credit can be issued.

If we are unable to match the pre-order price of another store, you are able to cancel your pre-order with us and receive a full refund up until we ship your goods and provide a tracking number. No cancellation fees are charged.

We do everything in our power to ensure the accuracy of your order and the items we ship out to you. We are all human and on occation something might go wrong in the warehouse which means your order is not complete or you receive the wrong item.  

In the event that there is an error or issue with your order you are required to notify us of the error within 3 working days of receiving the shipment. We will then do our best to resolve the problem as quickly as possibly with your help. If we do not hear from you withing 3 working days of receipt of your shipment, you are deemed to have accepted the order and the goods received are correct.

This clause is in place to ensure a quick resolve to any isuue that might arrise, most often than not mistakes can be rectified by contacting the courier company but after a longer period of time it is near impossible to get any real help or information about the situation.

If where possible there is proof of the shortage provided by the courier such as a weight or dimension dispute, we will of course make sure any error on our part is rectified.

The majority of information and images provided on our website to promote the products we sell are sourced direct from the Pokemon Company. Errors with pricing information, product information and images may occur on occasion. PokéUK cannot confirm the price or stock availability until the order is placed. In the rare event that the item/s you have ordered islisted incorrectly or not in stock, PokéUK reserved the right, at our sole descression, to refuse or cancel any orders placed for the item. If an item is misprices or out of stock, PokéUK may, at our sole descretion, contact you to resolve the matter or cancel your order and notify you of the reason for cancellation.

Inventory is key in this business and we are continuously receiving new stock as quick as we are shipping orders out. Although we try to ensure that our website is as up to date as possible there may be occasion where an item is displaying as in stock when it actually isnt. In this case, we will contact you at the earliest convenience to work out a solution whether that be a refund, store credit or a different item.

If an item is undamaged, completely unopened and unused in the original factory wrapping, exactly as you received it, you may return the item as unwanted for up to 30 days from the date your received it.

As the customer, you will be responsible for the return shipping of the item, all costs associated and ensuring the items reaches us in the same condition you received it in.

Please note: If the returned item does not satisfy these requirements, we will not accept it.

Under a fair usage policy, customers may return up to 5 items under this policy. Otherwise, 14-day terms will automatically apply. Maximum limit per customer, per lifetime of returns under this policy is £150 inc VAT.

If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits.

Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Voteq Limited t/a PokéUK. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead. 

Our returns policy is generous and fairly simple to follow. We give up to 30-days on some products and a statutory 14-days return period on most items. Product listings will notify you if any extended returns policy is in place. 

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

PokéUK reserves the right, at our sole discretion to limit the quantity of any items purchased on our website per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to order that use the same billing and/or shipping address.We will provide notification to the customer should such limits be applied to an existing order.

PokéUK reserves the right to cancel any order without warning or notification for any reason.